Online Test Ordering
Offer tests and panels through a lab-branded online storefront, then create a digital requisition in LIMS IQ from the consumer’s completed order.
LIMS IQ
Patient Portal add-on
DOC DIRECT-TO-CONSUMER-FOR-LABS
REV 2026-08
REV 2026-08
DIRECT TO CONSUMER LAB SOLUTION
Extend Patient Portal with a lab-branded online storefront and keep every order connected — secure payment, digital physician oversight, kit tracking, accessioning, and secure result delivery in one workflow.
Add-on starts at
$350/month
Terms
Plus a 4.0% take rate on order value, with a capped maximum. Contact us for cap details and a quote tailored to your program.
- Online Test Ordering
- Secure Payments
- Physician Oversight
- Kit Tracking
- Patient Result Delivery
One connected order
Keep the storefront order, payment, oversight record, specimen, and result tied to the same laboratory workflow.
Collection stays traceable
Track kit inventory, shipping, returns, and barcoded specimens as the order moves into accessioning.
Results reach the patient
Release reports through a secure portal with lab-controlled timing, notifications, trends, and PDF downloads.
DTC order snapshot
From storefront checkout to released result
Follow every consumer order through payment, physician review, kit logistics, testing, and result release in one queue.
Retail meets LIS
One record from cart to result
The storefront order, payment, oversight approval, specimen, and released report stay linked to the same accession.
Simple pricing
$350/month + 4.0% of order value
A flat platform fee plus a capped take rate on storefront orders. Contact us for cap details.
One connected DTC workflow
DTC operating modelAdd consumer ordering to Patient Portal and move each order from checkout through physician oversight, kit or specimen tracking, accessioning, testing, and secure result delivery.
- Lab-branded storefront where consumers browse tests and check out
- Secure online payment captured before laboratory processing
- Digital physician review and approval on every consumer requisition
- Kit inventory, shipping, and return tracking tied to the order
- Standard accessioning, testing, and result release inside the LIS
- Patient-portal delivery with notifications and PDF reports
Direct-to-Consumer Lab Capabilities
6 capabilitiesConnect the consumer experience to the laboratory record from online order and payment through physician oversight, specimen processing, and secure result delivery.
Secure Payment Processing
Collect payment through the connected checkout and keep the payment status associated with the consumer order before it reaches laboratory processing.
Digital Physician Oversight
Route consumer requisitions for physician review and approval before releasing them into the laboratory’s accessioning workflow.
Kit & Specimen Tracking
Manage kit inventory, shipping, and return status, then connect the received barcoded specimen to the original consumer order.
LIS-Connected Processing
Carry the order through accessioning, testing, review, and release in the same laboratory system used for the rest of the lab’s workload.
Secure Result Delivery
Publish released results to the LIMS IQ Patient Portal with lab-controlled timing, email notifications, trend views, and downloadable PDF reports.
Quick answer: LIMS IQ Direct to Consumer is a Patient Portal add-on that lets your lab sell tests through its own online storefront and process every order inside the LIS. Add-on pricing starts at $350/month plus a 4.0% take rate on order value, with the take rate capped — contact us for cap details and a tailored quote. Want to see the consumer side first? Ask for a guided storefront demo and we will walk you through the test menu, cart, and checkout your patients would use.
How the direct-to-consumer workflow runs
- Consumer orders online — the patient picks a test or panel on your lab-branded storefront and pays through the connected checkout.
- Physician oversight — the order becomes a digital requisition and routes for physician review and approval before the lab processes it.
- Collection — a kit ships with inventory, shipping, and return tracking, or the patient visits a connected collection site; the barcoded specimen stays linked to the order.
- Laboratory processing — the order moves through the same accessioning, testing, review, and release operations your lab uses for the rest of its workload.
- Result delivery — the released report reaches the patient through the secure LIMS IQ Patient Portal, with lab-controlled timing, email notifications, trend views, and downloadable PDFs.
At every step the storefront order, payment, oversight record, specimen, and result remain one connected record — there is no separate e-commerce system to reconcile against the LIS.
Direct-to-consumer pricing
- Add-on fee: starting at $350/month for the storefront and connected DTC workflow, in addition to the Patient Portal subscription.
- Take rate: 4.0% of order value on storefront sales, capped rather than open-ended.
- Details: the cap and final configuration depend on your program’s volume and scope — contact us for details and a quote.
See it for yourself
Request a guided storefront demo to see exactly what your patients would: the test menu, cart, and checkout on a lab-branded storefront. The same session walks through the laboratory side — physician oversight, kit tracking, accessioning, and portal delivery.
Frequently asked questions
7 answers on file
Q01
How do patients order tests in a LIMS IQ direct-to-consumer workflow?
Consumers choose an available test or panel through the lab's online storefront and complete payment through the connected checkout. The order enters LIMS IQ as a digital requisition, keeping the consumer order tied to the lab's accessioning workflow without re-keying it into a separate system.
Q02
How does physician approval work for DTC orders?
The workflow routes the consumer requisition for digital physician review and approval before it is released for laboratory processing. This gives the lab a defined oversight step between online ordering and accessioning while keeping the approval record connected to the order.
Q03
What sample collection options does the platform support?
LIMS IQ supports kit-based programs with inventory, shipping, and return tracking, along with connected specimen collection workflows. Barcoded specimens remain linked to the consumer order as they move into accessioning and laboratory processing.
Q04
How are results delivered back to the consumer?
After the laboratory releases a result, the consumer can access it through the secure LIMS IQ Patient Portal. The portal supports lab-controlled release timing, email notifications, color-coded values, trend views, and downloadable official PDF reports.
Q05
How does the DTC workflow connect to the laboratory's LIS?
The consumer order, payment status, physician-oversight step, kit or specimen record, accession, and released result stay connected across the workflow. Laboratory staff can process the order through the same accessioning and result-release operations used for other testing, while the consumer receives the final report through the patient portal.
Q06
How much does the LIMS IQ direct-to-consumer solution cost?
Direct to Consumer is a Patient Portal add-on. Add-on pricing starts at $350 per month plus a 4.0% take rate on order value, in addition to the Patient Portal subscription. The take rate is capped rather than open-ended. Contact us for cap details and a tailored quote.
Q07
Can I see a DTC storefront before committing?
Yes. Request a guided storefront demo and the LIMS IQ team walks you through a demo lab storefront: browsing the test menu, adding tests to a cart, and completing the consumer checkout. The same session then shows the connected laboratory side — physician oversight, kit tracking, accessioning, and Patient Portal result delivery.
Related resources
Expert guidance on workflows, compliance, and lab operations- Lab Patient Portals and the Cures Act How a lab patient portal delivers results compliantly under the Cures Act information-blocking rule — immediate release, exceptions, identity, and audit.
- Mobile Phlebotomy LIS & At-Home Lab Testing Mobile phlebotomy LIS workflows for collector identity, field accessioning, chain of custody, courier handoffs, and HL7 or portal result delivery.
LIMS IQ
Launch your consumer program
NEXT STEP
Ready to sell lab tests online?
Walk through the live storefront demo, then let us map the connected workflow — payment, physician oversight, kits, accessioning, and portal delivery — to your lab. Pricing starts at $350/month plus a capped 4.0% take rate on order value.